Base on the expectation of service users, individually we care. In response to the needs of service users, overall we concern. We will listen to the opinion of our service users, for mutual learning and development. We will accept the criticism of our service users, for continuous betterment. With all our efforts, we provide quality services to our service users! Through implementation of Total Quality Management, S.K.H. Diocesan Welfare Council achieves a quality driven organisation, to ensure the continuous improvement of service quality, so as to fulfil the needs and expectation of service users.